Where is Pelleza located?
Pelleza is an online store based in Edinburgh, Scotland, United Kingdom. All order processing and customer support are handled from within the country.
What is Pelleza's return policy?
Full return details, including timeframes and conditions, can be found in our Refund Policy. It explains how to file a return and which items are accepted.
Do you send order confirmations?
Yes. Once your order is placed, you will receive an automatic confirmation email. It contains your order summary and shipping information.
What shipping options are available?
Processing Time: 1–2 business days (Monday–Friday)
Cutoff: Orders placed after 4:00 PM (London Time) are processed the next business day.
We offer two shipping options:
- Standard Shipping (£3.99): 5–10 business days transit, 6–12 business days total estimated delivery
- Express Shipping (£6.99): 3–5 business days transit, 4–7 business days total estimated delivery
Shipping details shown at checkout are accurate at the time of purchase.
How do I track my order?
After your order ships, a tracking number will be emailed to you. It usually activates within 24–48 hours. If your parcel seems delayed beyond the estimated window, please contact us.
Important: Please double-check that your shipping address is complete and accurate before ordering. Pelleza is not responsible for items sent to incorrect or incomplete addresses provided by the customer.
When will my order arrive?
Depending on your selected shipping method, you can expect delivery within 6–12 business days (Standard) or 4–7 business days (Express) from the date of order, including processing time. Actual delivery may vary based on location, carrier performance, or other factors beyond our control.
How do I return an item?
To file a return, email our support team at support@pelleza.store with your order number. If your order qualifies, we will send you return instructions. Requests must be made within 14 days of delivery.
Customer Support
Got questions or need some help? Our team is here to assist. Reach out using the contact details below:
Store Name: Pelleza
Email: support@pelleza.store
Phone: +44 7457 408283
Order Cut-Off Time: Orders placed after 4:00 PM
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (London Time)
Address: 18 Castlebrae Grove, Edinburgh, EH16 4BW, United Kingdom